Posts about User Experience

A New Dawn, IxDA20 is one of the biggest events dedicated to design and brings together some of the brightest talent in the world from design to psychology to business. At trivago we live diversity. We have 55 localised platforms and internally you can find talents from around 90 different nationalities all working towards providing a better experience to our customers. We are constantly evolving as we face organisational, societal and industrial challenges.

Introduction As a user researcher, it is important to know more about our users and their preferences concerning our product. One way to do that is by conducting surveys. In order to gather user feedback from our global markets, we need to conduct a survey with a slightly different set of questions/translations for different countries, and then analyze the results and compare if there is any difference across countries concerning user needs.

tl;dr: continuously monitor your CDN and origin servers on layer 3 with tools like MTR. Layer 3 issues on external middleware can have a significant impact on layer 7 web performance. In a recent rollout of a new cloud service, we monitored the impact of this service on web performance, UX and business metrics. For all cloud regions and origin servers, we had Synthetic and Real User Monitoring for our site in place.

What’s the point in downloading the app from the store when you can do the same thing in the browser? I’m a product designer at trivago, and would like to share some insights into one of our biggest projects we tackled in the last period. Designing trivago’s new mobile app!

Filtering is an important way to find what you’re really looking for, so why should we be okay with some users not being able to access them? We’re not, so we did something about it.

How accessibility came from being neglected to being an important part of what we do at trivago

Running Cucumber scenarios in parallel can be tricky, especially when a custom test runner is used. That’s why we created Cucable - a Maven plugin to split test scenarios into smaller chunks that can be run at the same time.

At trivago we are building and using a Pattern Library which is based on Brad Frost’s Pattern Lab adapted to our needs; our patterns are written in Twig. This Pattern Lab is based around Brad’s Atomic Design, which is also something that we are embracing.